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• 培訓內容：
  1、Oracle Social Relationship Management - Platfrom Overview
  Describe SRM tools and subcomponents
  Describe the features and functions of the SRM platform
  2、Oracle Social Relationship Management - Workflow and Automation Set-up and Configuration
  Describe Workflow & Automation features and functions
  Configure Social Engagement & Monitoring Cloud settings (channels, users, permissions,
  automations and plugins)
  Configure Social Marketing Cloud account settings for the My Profile and Resource Tabs
  3、Oracle Social Relationship Management - Social Marketing Cloud Product Area Configurations
  and Features
  Create a post in Publish
  Take actions on post in Publish (preview, quick edit, full edit, copy, copy a suggested,
  or remove the post)
  Configure the Admin Tab settings in Publish
  Create and attach coupons and polls to social streams with Publish
  Create and post a Custom Wall App with Publish
  Describe how to use Dynamic Link Tracking
  Set up Dynamic Link Tracking in Admin
  Create a Tracking URL on the Create a Post Page (CAPP)
  Create Open Graph Objects and custom domains
  4、Oracle Social Relationship Management - Social Engagement & Monitoring Cloud Product
  Configuration and Features
  Explain how to view messages on the Monitor Tab in Engage
  Perform messaging actions available in Engage
  Filter messages in Engage
  5、Oracle Social Relationship Management - Social Marketing Cloud Listen & Analyze
  Describe the metrics and what data the charts show on the Facebook Dasboard in the Resources Tab
  Describe the data and types of interactions reported in the Facebook Engagement section of the
  Resources Tab
  Describe the three types of metrics reported in the Facebook Visibility section of the Resources Tab
  Explain how to use the Resources Tab in Listen & Analyze
  Explain how to use the Social Campaigns Tab to anlayze the performance of published posts
  6、Oracle Social Relationship Management - Social Engagement & Monitoring Cloud Listen & Analyze
  Create and manage Topics
  Create and edit Topics in a Bundle
  Explain how to use the Dashboads Tab to analyze data
  Run and export reports for internal user activity
  Run and export post-level data for Facebook and Twitter
  Run and export page-level data for Facebook
  7、Oracle Social Relationship Management - Content & Apps
  Build a view in Content & Apps
  Create a brand template in Content & Apps
  Connect a view live on Facebook in Content & Apps
  Customize a view in Content & Apps
  8、Oracle Social Relationship Management - CX Solution Integration Configurations
  Explain the Oracle Customer Experience vision
  Configure SRM integrations